As access to the content, services and/or products available on or through the site may be or are classified as “electronic transactions” contemplated and provided for in and in terms of the Electronic Communications and Transactions Act, 2002 (Act No. 25 of 2002), as amended, you have the rights detailed in Chapter VII of the said Act and Hello Doctor has the duty to the disclose the following information:

Full name
Hello Doctor (Proprietary) Limited

Legal status
A private limited liability company incorporated in the Republic of South Africa

Physical address
4th Floor South, Mariendahl House, Cnr of Campground and Main Roads, Newlands on Main, Newlands, 7700

Telephone number
+27 872300002

Facsimile number
0866 223 181

Website addresses
www.hellodoctor.com
www.hellodoctor.co.za

Electronic mail address 
webinfo@hellodoctor.com

Membership of any self-regulatory or accreditation bodies
N/A Code of conduct to which Hello Doctor subscribes and how that code of is accessed electronically N/A

Company Registration Number
2009/018671/07

VAT Number
476 0258 097

Names of office bearers
Sydney Craig Townsend (Chairperson)
Andrew Edward Milne (Chief Executive Officer)
Dr Steven James Holt(Medical Director)
Ms Heather Sherwin (Independent Non-Executive Director)

Place of Registration
Pretoria, Republic of South Africa

Physical address where that Hello Doctor will receive legal service of documents
13 Bluefin Crescent, Lake Michelle, Noordhoek, Cape Town, 7975

Description of Business
Hello Doctor is an electronic platform, comprising a call centre facility and website, providing consumers access to medical information and/or advice

Description of the main characteristics of the goods or services offered by Hello Doctor 
Refer site for details

Full price of the goods or services 
Refer site for details

Manner of payment 
Refer site for details

Cost of access to site 
None

Any terms of agreement, including any guarantees, that will apply to the transaction and how those terms may be accessed, stored and reproduced electronically by consumers 
Refer to site for details

Time within which the goods will be dispatched or delivered or which the services will be rendered 
Refer to site for details

The manner and period within which consumers can access and maintain a full record of the transaction
Refer to site for details

The return, exchange and refund policy 
Refer to site for details

Alternative dispute resolution code to which that supplier subscribes and how the wording of that code may be accessed electronically by the consumer
Refer these terms and conditions of use

The security procedures and privacy policy in respect of payment, payment information and personal information 
Refer these terms and conditions of use

Minimum duration of the agreement in the case of agreements for the supply of products or services to be performed on an on-going basis or recurrently 
Refer these terms and conditions of use

The rights of consumers in terms of section 44, where applicable
Not applicable

Manual required in terms of the Promotion of Access to Information Act, 2000 (Act No. 2 of 2000), as amended 
Refer site

Complaints Process 
If you believe your rights have been infringed through the unlawful use of this site by any person, you may address a written complaint to webinfo@hellodoctor.com comprising, at least, the following information:

• - your full names and address;
• - your written or electronic signature;
• - full details of the manner in which your right has allegedly been infringed;
• - full details of the material or activity that you claim to be the subject of unlawful activity;
• - the remedial action you require Hello Doctor to take in respect of the complaint;
• - your telephonic and electronic contact details, if any;
• - a statement, from you, confirming that you are acting in good faith and that the information in the take-down notification is to your knowledge true and correct.

Your written complaint must be addressed to The Chief Executive Officer, Hello Doctor and sent either by:

• - electronic mail to webinfo@hellodoctor.com; or
• - faxed to 0866 223 181; or
• - registered post to 13 Bluefin Crescent, Lake Michelle, Noordhoek, Cape Town, 7975, South Africa.

Hello Doctor will investigate the complaint on receipt of a complete and properly signed notification as contemplated herein and, where necessary, take the appropriate action.

If you are the subject of such a complaint, you have a right to submit a reply the complaint within the designated time period.

If you are not satisfied with the outcome of Hello Doctor’s investigation or corrective action, if any, or you wish to lodge a complaint regarding the compliance of this site vis-à-vis Chapter VII of the Electronic Communications and Transactions Act, 2002 (Act No. 25 of 2002), as amended, you may direct your complaint to the Consumer Affairs Committee, care of the South African Department of Trade and Industry, the contact details of which are on www.dti.gov.za.