Option 1: Download the Hello Doctor app from your app store (Free download). Once you’ve downloaded the app enter the username and password sent to you by Hello Doctor after your registration, or one of our partners if you have a policy with them.
Option 2: Visit the Hello Doctor Website at www.hellodoctor.co.za and login using the username and password sent to you by Hello Doctor.
Once you’ve logged in, you can access your benefits by clicking on “Text a Doctor” tab on the screen. Complete the short form, submit your question and a doctor will respond to you within 1 hour.
To log a call, just click on the “Talk to a doctor” button at the bottom of the screen. Add your telephone number, or cellphone number in the block provided, and enter a brief description of query. Click submit, and the doctor will call you within the hour. Remember to keep your phone close, and take it off silent mode, so you don’t miss the call!
You will arrive at the menu, and then just click reply and select “2” if you would like to talk to a doctor, or “3” if you would like to text a doctor. Requesting to talk to a doctor will immediately log your call and a doctor will call YOU in an hour. If you would prefer to text, dial “3” and follow the prompts. Remember to stick to the character limit! A doctor will sms you your response straight to your phone. You can then send a follow up sms with more questions as many times as you like, until you get your question answered.