As access to the content, services and/or products available on or through the site may be or are classified as “electronic transactions” contemplated and provided for in and in terms of the Electronic Communications and Transactions Act, 2002 (Act No. 25 of 2002), as amended, you have the rights detailed in Chapter VII of the said Act and Hello Doctor has the duty to the disclose the following information:
Full name
Hello Doctor (Proprietary) Limited
Legal status
A private limited liability company incorporated in the Republic of South Africa
Physical address
4th Floor South, Mariendahl House, Cnr of Campground and Main Roads, Newlands on Main, Newlands, 7700
Telephone number
+27 87 2300 002
Facsimile number
0866 223 181
Website addresses
www.hellodoctor.com
www.hellodoctor.co.za
Electronic mail address
[email protected]
Membership of any self-regulatory or accreditation bodies
N/A Code of conduct to which Hello Doctor subscribes and how that code of is accessed electronically N/A
Company Registration Number
2009/018671/07
VAT Number
476 0258 097
Names of office bearers
Nicholas Rudston* (Chairman)
Alistair Assheton*
Dr Steven Holt
Blumerius Kann
Andrew Milne* (CEO)
Dr Michael Mol
Sydney Craig Townsend
*British
Place of Registration
Pretoria, Republic of South Africa
Physical address where that Hello Doctor will receive legal service of documents
4th Floor South, Mariendahl House, Cnr of Campground and Main Roads, Newlands on Main, Newlands, 7700
Description of Business
Hello Doctor is an electronic platform, comprising a call centre facility and website, providing consumers access to medical information and/or advice
Description of the main characteristics of the goods or services offered by Hello Doctor
Refer site for details
Full price of the goods or services
Refer site for details
Manner of payment
Refer site for details
Cost of access to site
None
Any terms of agreement, including any guarantees, that will apply to the transaction and how those terms may be accessed, stored and reproduced electronically by consumers
Refer to site for details
Time within which the goods will be dispatched or delivered or which the services will be rendered
Refer to site for details
The manner and period within which consumers can access and maintain a full record of the transaction
Refer to site for details
The return, exchange and refund policy
Refer to site for details
Alternative dispute resolution code to which that supplier subscribes and how the wording of that code may be accessed electronically by the consumer
Refer these terms and conditions of use
The security procedures and privacy policy in respect of payment, payment information and personal information
Refer these terms and conditions of use
Minimum duration of the agreement in the case of agreements for the supply of products or services to be performed on an on-going basis or recurrently
Refer these terms and conditions of use
The rights of consumers in terms of section 44, where applicable
Not applicable
Manual required in terms of the Promotion of Access to Information Act, 2000 (Act No. 2 of 2000), as amended
Refer site
Complaints Process
If you believe your rights have been infringed through the unlawful use of this site by any person, you may address a written complaint to [email protected] comprising, at least, the following information:
– your full names and address;
– your written or electronic signature;
– full details of the manner in which your right has allegedly been infringed;
– full details of the material or activity that you claim to be the subject of unlawful activity;
– the remedial action you require Hello Doctor to take in respect of the complaint;
– your telephonic and electronic contact details, if any;
– a statement, from you, confirming that you are acting in good faith and that the information in the take-down notification is to your knowledge true and correct.
Your written complaint must be addressed to The Chief Executive Officer, Hello Doctor and sent either by:
– electronic mail to [email protected]; or
– faxed to 0866 223 181; or
– registered post to 13 Bluefin Crescent, Lake Michelle, Noordhoek, Cape Town, 7975, South Africa.
Hello Doctor will investigate the complaint on receipt of a complete and properly signed notification as contemplated herein and, where necessary, take the appropriate action.
If you are the subject of such a complaint, you have a right to submit a reply the complaint within the designated time period.
If you are not satisfied with the outcome of Hello Doctor’s investigation or corrective action, if any, or you wish to lodge a complaint regarding the compliance of this site vis-à-vis Chapter VII of the Electronic Communications and Transactions Act, 2002 (Act No. 25 of 2002), as amended, you may direct your complaint to the Consumer Affairs Committee, care of the South African Department of Trade and Industry, the contact details of which are on www.dti.gov.za.